7u7a Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how 7u7a ("7u7a", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the 7u7a online betting platform at https://7u7a.io and all associated services, including cricket betting, live casino, slots, Dragon Fishing, and Bingo Adventure.

7u7a is committed to handling your personal data with care, transparency, and integrity. This Policy has been written in plain English so that every player — wherever they are located in Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — can clearly understand how their information is used and what control they retain over it.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which contain additional provisions that interact with how we process your data. Where a conflict exists between this Policy and those documents in relation to data-handling matters, this Policy prevails.

2. Data We Collect

7u7a collects personal data from you in three broad categories: data you provide directly, data generated automatically through your use of the platform, and data obtained from third parties to verify your identity or prevent fraud.

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, mobile number, preferred username, and password when you create a 7u7a account;
• Identity Verification (KYC) Data: National ID Card (NID) number, passport number, driving licence details, and a selfie or photograph submitted during the account verification process;
• Payment Data: bKash account number, Nagad account number, Rocket account number, Upay details, bank account number, Visa or Mastercard details used for deposits and withdrawals — note that full card numbers are tokenised and never stored in plain text on our servers;
• Communication Data: Messages, queries, and attachments you send to us via live chat, WhatsApp (+880 1700 000000), or email;
• Responsible Gaming Preferences: Deposit limits, self-exclusion requests, cooling-off periods, and session time alerts you configure within your account settings.

2.2 Data Generated Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone;
• Usage Data: Pages visited, games played, bets placed (including stake amounts, selections, and outcomes), session duration, login timestamps, and navigation paths within the platform;
• Cookie Data: Session identifiers, preference cookies, analytics cookies, and fraud-prevention tokens — see Section 6 for full details;
• Transaction Logs: A complete record of all deposits, withdrawals, bonus credits, and wagering activity associated with your account, retained for financial reconciliation and anti-money-laundering compliance purposes.

2.3 Data from Third Parties

• Identity Verification Partners: We may receive confirmation or flag data from third-party KYC service providers who cross-reference your submitted identity documents against government and commercial databases;
• Payment Processors: Transaction status confirmations, fraud scores, and chargeback notifications from bKash, Nagad, Rocket, Upay, and card processing partners;
• Fraud and Risk Intelligence: Device fingerprint risk scores and behavioural analytics signals from fraud-prevention technology partners, used solely to protect the integrity of the platform and individual player accounts.

3. How We Use Your Data

7u7a uses your personal data exclusively for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Management: To create, maintain, verify, and administer your 7u7a account, including processing login events and enabling access to the full range of platform features;
• Service Delivery: To process bets, calculate and pay out winnings, credit and manage bonus balances, and enable deposits and withdrawals in BDT through your chosen payment method;
• Identity Verification and KYC: To verify your age and identity in compliance with responsible gaming obligations and to prevent underage gambling — 7u7a requires all players to be 21 years of age or older;
• Customer Support: To respond to your queries, resolve account issues, process complaints, and provide assistance via live chat and other support channels;
• Fraud Prevention and Security: To detect and prevent fraudulent transactions, multi-accounting, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions;
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to enforce deposit limits, self-exclusion requests, and cooling-off periods you have set;
• Legal and Regulatory Compliance: To maintain transaction records and identity documents for the periods required by applicable financial crime prevention obligations;
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability, and user experience of the 7u7a platform — no individual player is identifiable in this analysis;
• Direct Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about offers relevant to your interests as a player.

4. Legal Basis for Processing

7u7a processes your personal data on the following legal bases, depending on the purpose:

• Contractual Necessity: Processing required to deliver the services you have contracted for when registering a 7u7a account, including bet processing, payment handling, and account administration;
• Legal Obligation: Processing required to comply with applicable anti-money laundering, identity verification, and financial record-keeping obligations;
• Legitimate Interests: Processing conducted to pursue the legitimate interests of 7u7a or third parties — including fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your data-protection rights;
• Consent: Processing for optional purposes, such as sending you promotional emails or push notifications, where you have given explicit, freely withdrawn consent. You may withdraw consent at any time by updating your account preferences or contacting support.

5. Sharing Your Data

7u7a does not sell your personal data. We share personal data only in the limited circumstances set out below, and only to the extent necessary for the stated purpose.

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals in BDT on your behalf;
• KYC and Identity Verification Partners: Third-party identity verification services used to confirm your age, identity, and address, as required for account approval;
• Fraud Prevention Technology Providers: Risk-scoring and device fingerprinting platforms that help 7u7a detect and prevent fraudulent account activity — these providers process data under strict data processing agreements and may not use your data for their own commercial purposes;
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum session and stake data necessary to operate their games within the 7u7a platform — they do not receive your identity documents or payment details;
• Law Enforcement and Regulatory Bodies: Where required by applicable law, court order, or formal regulatory request, 7u7a may disclose personal data to competent public authorities. We will notify you of such disclosures where legally permitted to do so;
• Professional Advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations and engage with your data only as necessary to provide their services to 7u7a.

6. Cookies and Tracking Technologies

The 7u7a platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to protect your account, and to understand how players use the site so we can improve it. Below is a summary of the cookie categories we use:

Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login state, security tokens, fraud prevention signals	No — required for the platform to function
Functional	Remembering your language, display preferences, and last-used payment method	Yes — disabling may affect personalisation features
Analytics	Aggregated, anonymised data on page visits, game engagement, and navigation flows used to improve the platform	Yes — opt out via your browser settings
Marketing	Tracking whether you clicked a promotional link before registering, used only with your consent	Yes — withdraw consent in your account settings

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your 7u7a account. For instructions on managing cookies in your specific browser, refer to the browser's official help documentation.

7. Data Security

7u7a implements a layered security architecture to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit TLS/SSL Encryption: All data in transit between your device and 7u7a servers is encrypted using industry-standard Transport Layer Security protocols;
• Encrypted Data Storage: Sensitive data fields — including identity document numbers, payment account references, and passwords — are stored in encrypted form. Passwords are hashed using a one-way cryptographic function and are never stored in plain text;
• Access Controls: Access to personal data within 7u7a's systems is restricted on a strict need-to-know basis. Staff members access only the data necessary for their specific role, and all access events are logged and audited;
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. Internal 7u7a systems require 2FA for all staff with access to player data;
• Intrusion Detection and Monitoring: Automated monitoring systems scan for unusual access patterns, potential data breaches, and security anomalies on a continuous basis;
• Security Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7u7a will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

8. Data Retention

7u7a retains your personal data for as long as necessary to fulfil the purposes described in this Policy, including satisfying legal, regulatory, and financial record-keeping requirements. Specific retention periods are as follows:

• Active Account Data: Retained for the full duration of your account relationship with 7u7a plus a minimum of five years following account closure, in order to satisfy anti-money laundering record-keeping obligations;
• Transaction Records: Deposits, withdrawals, and betting history are retained for a minimum of seven years from the date of the transaction to comply with financial record-keeping requirements;
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later;
• Customer Support Communications: Chat logs, email correspondence, and complaint records are retained for three years from the date of the interaction;
• Marketing Consent Records: Records of consent given or withdrawn are retained for the duration of your account plus three years, to demonstrate compliance with consent obligations;
• Anonymised Analytics Data: Aggregated, anonymised usage statistics that cannot be linked back to an individual are retained indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Requests to accelerate the deletion of your data may be submitted to our support team and will be assessed against our legal retention obligations before action is taken.

9. Your Rights

As a player on the 7u7a platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 13. We will respond to all verified requests within 30 days.

Right	What It Means
Right of Access	You may request a copy of the personal data 7u7a holds about you, along with information on how it is used and with whom it is shared.
Right to Rectification	You may request correction of any inaccurate or incomplete personal data held in your account. Minor corrections (e.g., phone number updates) can be made directly within your account settings.
Right to Erasure	You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing	You may request that 7u7a restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
Right to Data Portability	Where processing is based on your consent or a contract, you may request your data in a structured, machine-readable format suitable for transfer to another service.
Right to Object	You may object to processing carried out on the basis of legitimate interests, including profiling. You may also opt out of direct marketing at any time without providing a reason.
Right to Withdraw Consent	Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

10. Children and Minors

The 7u7a platform is strictly restricted to individuals who are 21 years of age or older. 7u7a does not knowingly collect or process the personal data of anyone under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If 7u7a becomes aware that personal data has been collected from an individual under 21 without the required age verification having been completed, that account will be immediately suspended, all associated data will be securely deleted, and any deposits held in the account will be returned via the original payment method after a review period.

If you are a parent or guardian and believe that a minor in your care has registered an account on 7u7a, please contact our support team immediately so that we can investigate and take the appropriate action without delay.

11. International Data Transfers

The 7u7a platform serves players primarily located in Bangladesh. Some of our third-party service providers — including fraud prevention technology partners, KYC verification services, and game content studios — may be located in, or process data from, jurisdictions outside Bangladesh.

Where personal data is transferred internationally, 7u7a takes steps to ensure that appropriate safeguards are in place to protect your data at a standard equivalent to that described in this Policy. These safeguards include data processing agreements with standard contractual clauses, requiring service providers to maintain security standards consistent with those described in Section 7 of this Policy.

7u7a does not transfer your financial data, identity documents, or KYC records to any jurisdiction without contractual protections in place. If you have concerns about international data transfers affecting your account, please contact our support team.

12. Changes to This Policy

7u7a may update this Privacy Policy from time to time to reflect changes in our data-processing activities, applicable legal requirements, or the services we offer. Where changes are material — meaning they affect your rights or how your data is used in a significant way — we will notify you via a prominent notice on the platform or a message to your registered account at least 14 days before the changes take effect.

For minor or clarificatory changes that do not affect your rights, the updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the 7u7a platform following publication of any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how 7u7a protects your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 7u7a holds about you, please reach out to our support team using the contact details below. All data-related requests are handled by our dedicated privacy team and will receive a substantive response within 30 days of receipt.

Our privacy and support team can assist players from all regions of Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — in English. When submitting a data access or erasure request, please include your registered mobile number and username so that we can locate your account securely and process your request without unnecessary delay.