Responsible Gaming at 7u7a
At 7u7a, we believe that gaming should always be an enjoyable, controlled experience. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in charge of their play — before, during, and after every session.
Your Controls, Always Available
7u7a provides a comprehensive set of responsible gaming tools that you can activate instantly from your account settings or by contacting our support team at any time of day.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering a deposit limit takes effect immediately; increasing one requires a mandatory 7-day cooling-off period to prevent impulsive decisions.
Time-Out (Short Break)
Need a short break from betting? Activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended from all gaming and betting activity. You can still log in to withdraw your available balance, but no deposits or wagers will be accepted until the period expires.
Self-Exclusion
If you feel that gambling is becoming difficult to control, self-exclusion allows you to permanently or temporarily close your 7u7a account. Exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion are available. Once applied, this cannot be reversed during the chosen period — even if you request it.
Session Time Alerts
Set a session time alert to receive an on-screen notification after you have been playing continuously for a defined period — for example, 30 minutes, 1 hour, or 2 hours. The alert gives you a clear moment to pause and assess whether you want to continue. Your session history is also viewable in your account dashboard.
Loss Limits
Protect yourself from large losing runs by setting a maximum loss threshold over a defined period. When your net losses reach the limit you have set, betting will be suspended for the remainder of that period. Like deposit limits, reducing a loss limit is immediate; increasing one is subject to the same 7-day cooling-off rule.
Reality Checks
Enable periodic reality-check pop-ups that display your current session duration, total amount wagered in the session, and net result. These brief prompts are designed to keep you informed and in control, providing a factual snapshot of your activity without interrupting gameplay unnecessarily.
How to Activate Your Responsible Gaming Settings
All responsible gaming tools on 7u7a are accessible directly within your account settings after logging in. You do not need to contact support to activate deposit limits, session alerts, or time-out periods — they are available to you 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, and national public holidays.
Self-exclusion and permanent account closures must be processed via our live support team to confirm your identity and intent. Contact us on live chat or WhatsApp and a dedicated responsible gaming agent will assist you without delay.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. The following warning signs may indicate that gambling is becoming harmful. If you recognise any of these in yourself or someone close to you, seeking help early makes a significant difference.
Chasing Losses
Placing larger or more frequent bets to try to recover money lost in previous sessions, often leading to a cycle of escalating stakes.
Losing Track of Time
Spending significantly longer gambling than originally intended, or regularly losing track of how much time has passed during a session.
Gambling Beyond Your Means
Betting with money intended for rent, household expenses, bKash transfers to family, or other financial commitments that are not discretionary.
Withdrawing from Others
Avoiding family, friends, or social activities in Dhaka, Chittagong, Sylhet, or elsewhere in order to spend more time gambling online.
Mood Dependent on Results
Feeling anxious, irritable, or low when not gambling, or experiencing intense mood swings tied directly to winning or losing outcomes.
Hiding Your Gambling
Concealing the amount of time or money spent gambling from family members or close friends, or feeling the need to be secretive about your activity on 7u7a.
If you recognise two or more of these warning signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools available in your 7u7a account settings, or to speak with a member of our responsible gaming support team immediately. Early intervention is the most effective form of help.
Ask Yourself These Questions
The following questions are a simple, private self-assessment tool. There are no right or wrong answers, and your responses are not recorded by 7u7a. The purpose is to encourage honest reflection about your relationship with gambling so that you can make informed decisions about whether to continue, set limits, or seek support.
If you answer "Yes" to three or more of these questions, we recommend activating one or more responsible gaming controls on your 7u7a account, or speaking directly with our support team about your options.
This self-assessment is for personal reflection only. For a clinical assessment of gambling harm, please consult a qualified mental health professional or contact a dedicated gambling support service in Bangladesh.
Have you ever spent more money or time gambling than you originally planned for that session?
Have you ever borrowed money, or sold personal belongings, to fund your gambling activity?
Have you felt restless, irritable, or anxious when trying to cut down or stop gambling?
Have you gambled to escape feelings of stress, anxiety, depression, or problems at home or work?
Have you tried to win back money you lost by placing more bets immediately after a losing session?
Have you ever hidden your gambling activity, or the amount you have spent, from family members or close friends?
Has gambling ever caused you to miss important responsibilities — at work, in your studies, or with family in Dhaka, Chittagong, or elsewhere?
Have you ever felt that you need to gamble with larger amounts to feel the same level of excitement as before?
Support Is Always Available
Whether you want to set limits, request a self-exclusion, or simply talk through concerns about your gambling habits, the 7u7a responsible gaming team is available around the clock. All conversations are handled with complete confidentiality.
Live Chat
Available 24/7
Instant connection to a responsible gaming agent via the platform chat icon
+880 1700 000000
Plain text — not a clickable link. Save this number and message us anytime
Plain text — not a clickable link. We respond to responsible gaming emails within 24 hours
Response Time
Under 24 Hours
All responsible gaming requests are prioritised and handled by a dedicated team member
Our Commitment to Responsible Gaming
7u7a has built its responsible gaming programme around one core belief: that long-term, sustainable enjoyment of online betting is only possible when players remain in full control of their activity. We do not view responsible gaming as a regulatory checkbox — it is fundamental to the way we operate as a platform for Bangladeshi players.
Our responsible gaming team monitors account activity for behavioural patterns that may indicate gambling harm. If our systems flag unusual patterns — such as a sudden sharp increase in deposit frequency, sustained loss-chasing behaviour, or very long unbroken sessions — a member of our team may reach out to you proactively to check in and make you aware of the tools available to you. This outreach is voluntary and supportive, not punitive.
7u7a will never market to a player who has an active self-exclusion or time-out on their account. Players who have used responsible gaming tools are excluded from all promotional communications for the duration of their restriction, and for a minimum of 30 days after any restriction expires.
We also support parental controls for households where minors may have access to devices. If you share a device with younger family members, we recommend using your device's built-in parental control settings to prevent unauthorised access to the 7u7a platform. The 21+ age restriction is strictly enforced at account registration, but a second layer of protection at the device level is always advisable.
If your gambling is affecting your finances, mental health, family relationships, or work, please do not wait — contact the 7u7a responsible gaming team now. Our agents are trained to listen without judgement and to help you identify the most appropriate next step, whether that is a cooling-off period, a deposit limit, or a full self-exclusion. Remember: you are never alone, and help is always just a message away.
Ready to Play Responsibly?
Explore the 7u7a platform with confidence — cricket betting, live casino, slots, Dragon Fishing, and more — knowing that our full suite of responsible gaming tools is always at your fingertips. Play within your means and enjoy the experience.